French startup Aircall has raised a funding round of $29 million for its cloud based call center solution. Draper Esprit led the round with NextWorld Capital, Balderton Capital and Newfund also participating.
Aircall is following the software-as-a-service playbook. First, you take a boring industry like phone systems for large support and sales teams. Second, you bet everything on software. And third, you keep adding new features and integrations, and chasing new customers.
The company now has two offices in New York and Paris and handles millions of calls every day. With today’s funding round, the company plans to hire more people in both offices.
When you sign up to Aircall, you get virtual phone numbers in one or multiple countries. You can then configure a greeting message, add business hours and handle your call queue.
But the magic happens when you have multiple people handling sales or support calls. When someone calls, it can ring multiple people at once or someone specific first, then a second person if the first person isn’t available, etc. You get an overview of all your calls so you can assign them, tag them and more.
Aircall doesn’t work in a vacuum. So you can integrate Aircall with CRMs and other solutions like Salesforce, Zendesk and Zoho. The startup also launched a deep integration with Intercom that lets you switch from a text conversation to a phone call from the popup window.
It’s hard to list all the features right here. But chances are that if you’re running a call center, you’ll have everything you need for your team. Aircall currently costs $30 to $50 per user and per month to access all of this.
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